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Contract Holders Frequently Asked Questions

AUL offers a wide range of plans to help protect your vehicle. Please contact your dealer to see the available options.

Most contracts can be transferred one time to a new owner. Please see your Vehicle Service Contract for further details or call AUL Corp directly. Click here to download a transfer form.

In most cases, yes! To see if your Vehicle Service Contract is eligible for renewal, simply return to your selling dealer.  Please contact them within 30 days of the contract’s expiration date or within 1,000 miles from the contract’s expiration mileage, whichever comes first.

In most cases, yes! Please see your Vehicle Service Contract for specific cancellation details. In the event that you need to cancel your contract, please return to your selling dealer. The dealer will need a copy of the service contract, a brief letter signed by the contract holder requesting cancellation and an Affidavit indicating the true odometer (mileage) reading on the date of request. Click here to download a cancellation form to be signed by you and the selling dealer.

In the unfortunate event that you need to start a claim, you will first want to get your vehicle back to your selling dealer if 1) you live within 60 miles of them, and 2) they have a repair facility.  They will need to diagnose the problem and then call our Claims line (888.285.2567) when they have an estimate ready.  If you don’t live within 60 miles of the selling dealer or if they don’t have a repair shop, you can take your vehicle to any licensed repair facility.

AUL offers the most comprehensive Roadside Assistance benefits in the business—including towing up to 150 miles—and it is complimentary on all of our Vehicle Service Contracts!

AUL does not handle any payments for your vehicle or your Vehicle Service Contract.  Please refer to your contract or Bill of Sale for lienholder information.

Not all levels of coverage on our Vehicle Service Contracts have a rental benefit. Please refer to the Terms and Conditions of your Vehicle Service Contract to see if it is included in your coverage. If you do have the rental benefit, it is available when we have authorized repairs to the covered vehicle.

 

The terms are located on the Declaration Page of the contract (the first page). Your Vehicle Service Contract will end once you reach the date or mileage indicated.

Most of our Vehicle Service Contracts require you to follow the manufacturer’s schedule for maintenance and to save your maintenance records; however, some of our Vehicle Service Contracts have more specific guidelines. You can locate your contract’s specific maintenance responsibilities in the Terms and Conditions section of your Vehicle Service Contract or Warranty.

While most of our Vehicle Service Contracts come with “day one” coverage, it might take your selling dealer a little longer to get all of your documentation to us.  This process is normal, and you should allow 30-45 days for full enrollment.  Of course, if you need us sooner, we are happy to work with you and your selling dealer to get your contract enrolled right away.

 

We have been in business since 1990 and are backed by an A-rated insurance carrier; in addition, we are proud to maintain an "A" rating with the Better Business Bureau.

Our service contracts are available nationwide at certified AUL dealerships. If you are in the market for purchasing a vehicle, ask your local dealer if they offer AUL Vehicle Service Contracts. If your dealer is not yet signed up, have them give us a call at 800.826.3207.

In most cases, yes! If you qualify, your selling dealer has the ability to upgrade your policy at an additional charge to you in order to increase your coverage. Ask your dealer for additional information.

AUL offers a wide range of plans to help protect your vehicle. Please contact your selling dealer to see the available options.

Some AUL dealers are set up to with 0% financing options.

AUL Vehicle Service Contracts offer a wide variety of coverage options, so we encourage you to read and understand what you’ve purchased.  You can find your contract’s coverage information in the Terms and Conditions section of your Vehicle Service Contract.

Dealers Frequently Asked Questions

Yes! Once you are an AUL Dealer, you will have access to the AUL Website in which you can write contracts to us via the internet. In addition, we have a Sales Support team dedicated to training and helping you with any of your online remittance needs. Feel free to contact them at 800.826.3207 Ext 450.

With your AUL website access, you will be able to do a host of business transactions, including e-contracting, access to forms, view your statements, get cancellation quotes, as well as many other customized reporting options. If you have any questions about these capabilities, contact AUL Sales Support at 800.826.3207 Ext 450.

Yes! We are integrated with the nation’s top DMS providers, as well as many others all across the country. If you have any questions contact the AUL Sales Support team for those details at 800.826.3207 Ext 450.

Most contracts can be transferred one time to a new owner, please see the vehicle service contract for further details or call AUL Corp directly.

Yes! You have the ability to upgrade their policy at an additional charge to increase coverage.

Most contracts for AUL are cancellable. Please see the vehicle service contract for specific cancellation details. In the event that the customer needs to cancel their contract, you as the selling Dealer will need a copy of the service contract, a brief letter signed by the contract holder requesting cancellation and an Affidavit indicating the true odometer (mileage) reading on the date of request. A cancellation form must be signed by the customer and the dealer and submitted to AUL. Upon cancellation, AUL will send a check to the dealer or the Finance Company.

AUL offers a wide range of plans to help protect your customer's vehicles. Please contact us to discuss available options.

We have been in business since 1990 and backed by an A-rated insurance carrier; in addition, we are proud to maintain an "A" rating with the Better Business Bureau.

Agents Frequently Asked Questions

Yes! Once you are an AUL Dealer, you will have access to the AUL Website in which you can e-generate contracts to us via the internet. In addition, we have a Sales Support team dedicated to training and helping you with any of your online sales or remittance needs. Feel free to contact them at 800.826.3207 Ext 450.

With your AUL website access you will be able to do a host of business transactions, including e-contracting, access to forms, view your statements, get cancellation quotes, as well as many other customized reporting options. If you have any questions about these capabilities, contact AUL Sales Support at 800.826.3207 Ext 450.

Most contracts can be transferred one time to a new owner, please see the vehicle service contract for further details or call AUL Corp directly.

Most contracts for AUL are cancellable. Please see the vehicle service contract for specific cancellation details. In the event that the customer needs to cancel their contract, you as the selling Dealer will need a copy of the service contract, a brief letter signed by the contract holder requesting cancellation and an Affidavit indicating the true odometer (mileage) reading on the date of request. A cancellation form must be signed by the customer and the dealer and submitted to AUL. Upon cancellation, AUL will send a check to the dealer or the Finance Company.

In most cases, yes! The customer has the option to purchase an upgrade in plan for additional coverage directly from an authorized AUL dealer.