Frequently Asked Questions

• Does AUL offer an online contracting/paperless option?

  Yes! Once you are an AUL Dealer you will have access to the AUL Website in which you can write contracts to us via the internet. In addition, we have a Web Support Team dedicated to training and helping you with any of your online remittance needs. Feel free to contact them at 800.826.3207 Ext 460.

• Why should I get AUL website access?

  With your AUL website access you will be able to do a host of business transactions, including e-contracting, access to forms, view your statements, get cancellation quotes, submit price change requests as well as many other customized reporting options. If you have any questions about these capabilities, contact AUL Web Support at 800.826.3207 Ext 460

• Are you integrated with DMS providers?

  Yes! We are integrated with the nation’s top DMS providers, as well as many others all across the country. If you have any questions contact the AUL Web Support team for those details at 800.826.3207 Ext 460

• Are AUL Service contracts transferable?

  Most contracts can be transferred one time to a new owner, please see your vehicle service contract for further details or call AUL Corp directly.

• Can I upgrade my customer's service contract coverage?

  Yes! You have the ability to upgrade their policy at an additional charge to increase coverage.

• How are AUL Service Contracts cancelled?

  In most cases, yes! Please see your vehicle service contract for specific cancellation details. In the unfortunate event that the customer needs to cancel their contract, all your Selling Dealer will need is a copy of the service contract, a brief letter signed by the contract holder requesting cancellation and an Affidavit indicating the true odometer (mileage) reading on the date of request.

• What coverage plans does AUL offer?

  AUL offers a wide range of plans to help protect your customer's vehicles. Please contact us to discuss available options.

• Am I secure choosing AUL as a Service Contract provider?

  We have been in business since 1990 and backed by an A rated insurance carrier, in addition we are proud to also maintain an A rating with the Better Business Bureau. To learn more about our insurance structure see our "A" Rated Carrier / Insurance page.