Welcome to the growing ranks of car owners who enjoy the protection and benefits of your dealership's service contract program. Enclosed is your numbered Service Contract. In order to obtain the full benefits of this program, please read the following instructions, and your vehicle service contract. Keep these documents in your glove box so that we may provide you with quick and efficient service whenever the need arises.
Maintenance Guidelines
Under the terms of your service contract, your vehicle must be serviced in accordance with a prescribed maintenance schedule. Maintain your vehicle as follows:
| 1 |
Used vehicles are required to have the oil changed every 3 months or 3,000 miles (oil filter must be changed at every other oil change). |
2 |
Be sure ONLY the proper high quality grade of lubricants and coolants, as recommended by the Manufacturer, are used in your vehicle. |
3 |
Damages caused by inadequate fluid levels or overheating are not covered by this vehicle service contract. Check your fluid levels every 300 miles or when refueling. |
Recommended Manufacturer's Maintenance, if followed, will qualify as compliance to the contract's Maintenance requirement. Proof of proper maintenance may be required when you make your claim. Maintain your vehicle maintenance records and retain all receipts and repair orders.
WHAT TO DO IN CASE OF MECHANICAL BREAKDOWN
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It is the duty of the contract holder to use all reasonable means and precautions to protect the vehicle from further damage. Continued operation of the vehicle after any mechanical breakdown shall, in all cases, constitute failure to protect the vehicle; and any further damage as a result of contract holders failure to protect the vehicle shall not be recoverable. |
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If your issuing dealer has a service department, please return your vehicle to that facility during normal business hours. If this is not possible, call A.U.L.'s Claim Dept. toll-free at (888) 285-2567 for further instructions prior to proceeding with repairs. |
3 |
If the mechanical failure is not immediately determined, it may be necessary for you to authorize the repair facility to tear down the system(s) before repair or replacement. If your repair is authorized, A.U.L. will pay reasonable tear down costs. |
| 4 |
Covered repairs may be made by another authorized dealer/repair facility provided you have obtained an authorization number from A.U.L.’s Claim Dept. prior to proceeding with repairs. |
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If the repair facility requires payment before releasing your vehicle, we will attempt an alternative payment method, or we will reimburse you directly. |
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In all cases, we require a legible copy of the repair order, your Service Contract Validation Number, and any towing receipts, before we can pay for or reimburse you for a covered repair. Copies of repair orders may be sent to us immediately via facsimile at: (707) 259-1878. |
AUL SERVICE DEPARTMENT GUIDELINES
The Customer Copy of the Vehicle Service Contract must be presented prior to proceeding.
The Following Procedures Must Be Performed Before Starting Repairs
1 |
Have the customer sign your repair order, authorizing you to tear down the system(s) before repair or replacement. |
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Check the Vehicle Maintenance Form for entries and confirm owner maintenance receipts. |
2 |
Verify that vehicle presented for repair is the vehicle described in the Contract (match the vehicle's identification number). |
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Verify that you have not performed any previous repairs which may conflict with the present repair. |
3 |
Verify that vehicle is still owned by original purchaser of the Vehicle Service Contract, or has been properly transferred. |
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Determine that the needed repair is covered according to the terms of the program purchased. |
4 |
Verify that the service contract is active (expiration date, mileage, etc.) |
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Estimate repair costs. |
AN AUTHORIZATION NUMBER MUST BE OBTAINED PRIOR TO STARTING THE REPAIR OF COVERED COMPONENTS.
CALL CLAIMS TOLL FREE: (888) 285-2567 OR FAX: (707) 259-1878 |
IMPORTANT: After receiving an Authorization Number and before mailing the Repair Order to A.U.L., be certain of the following:
- Customer Name is clearly indicated.
- Service Contract Number and Authorization Number is legible.
- Repair Invoice is signed by the Contract Holder.
Sublet Repairs: Should you choose to sublet the entire repair of a covered agreement, you must get authorization prior to any sublet repairs. Our Claims Personnel will deal directly with your Service Personnel. Once an Authorization Number has been given, you should arrange for the sublet repair in the normal manner. We deal directly with your shop and not your sublet repair facility.
Specific Coverage: See attached Service Contracts sold by your Dealership for specific coverages. These are inclusive and ONLY THOSE PARTS LISTED are covered. In all cases, maintenance items, such as fluids, filters, spark plugs, etc. are not covered when used in conjunction with a covered repair, and should be treated as a cash sale and collected from the customer facility.
PLEASE SEND REPAIR ORDERS TO:
A.U.L. Corp., ATTN: A.U.L. Claims Dept., 1325 Imola Avenue West, PMB 422, Napa, CA 94559
AUL CLAIM PAYMENT GUIDELINES
The A.U.L. Vehicle Service Contract Program is the simplest program to use. Aside from being simple, claim payments are processed through our MONEY NOW! system. This system allows us to pay claims quickly, and offers Service Department, or any Repair Facility, the choice of payment. When it comes to paying claims, A.U.L. pays the MONEY NOW!
Claims Payment Menu
| CHECK |
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DIRECT DEPOSIT |
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CREDIT CARD |
AN AUTHORIZATION NUMBER MUST BE OBTAINED PRIOR TO STARTING THE REPAIR OF COVERED COMPONENTS
After receiving an Authorization Number and before mailing or faxing the completed Repair Order to A.U.L., be certain of the following to ensure immediate processing:
| 1 |
Customer Name is clearly indicated. |
2 |
Service Contract Number and Authorization Number is legible. |
3 |
Repair Invoice is signed by the Contract Holder. |
Please Inform Your Claims Adjuster What Method of Payment You Desire.
A.U.L. CLAIMS PAYMENTS ARE PROCESSED YOUR WAY!
GET YOUR MONEY NOW! |
A.U.L. Claims Department
1325 Imola Avenue West, PMB 422, Napa, CA 94559
Toll Free: (888) 285-2567
Fax: (707) 259-1878
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